What We Do
Independent Insurance Agent
As an Independent Insurance Agent, our first responsibility is to you, our client. It's our job to understand your unique needs and provide the right coverage. We have relationships with many top insurance carriers to give you the best mix of price, coverage, and service. We believe the more options you have, the better insurance decisions you can make.
At big insurance companies you never talk to the same person twice. Our knowledgeable agents are just a quick call, email, or text away. We're here to help you with a claim or make a change to your policy.
We know there are lots of options when buying insurance. We also know that each person's insurance needs are different. We like to understand who our clients are and what they need to protect. We become a trusted advisor on how to mitigate risk. Our mission is to provide our clients with solid coverage for the worst possible loss. And when a loss happens, we are there to help them navigate recovery from that loss.
Many of our competitors compete on price and cut corners when it comes to coverage and service. You'd be surprised how many times a new client comes to us with so little insurance coverage that one major accident would bankrupt them or put them out of business. We try to find our clients the best deal possible, but we won't sacrifice coverage or service.
Who We Are
CB Chambers Insurance was founded in 1948 as Broyhill Insurance in Northern Virginia. Robin Chambers started Chambers Insurance Agency in 1983. In 1986 the two agencies merged to become Broyhill & Chambers Insurance.
In 1993 Broyhill & Chambers opened a second office in the beach resort town of Lewes, DE to service a growing clientele there. In 2006 Broyhill & Chambers acquired Cambridge Insurance in the Dallas / Ft. Worth Metroplex. The agency was renamed Cambridge, Broyhill, and Chambers Insurance. In 2020, the Texas agency was spun off and renamed Arch & Vessel Insurance.
Today Cambridge, Broyhill & Chambers Insurance (shortened to CB Chambers) has offices in Lewes DE, Washington DC, and Milford DE.
CB Chambers is a member of Potomac Insurance Network and a member of SIAA (Strategic Insurance Agency Alliance), the largest network of independent insurance agents in the US. CB Chambers is accredited by the Better Business Bureau.
Robin Chambers is the President of Cambridge, Broyhill & Chambers. Robin began his insurance career with Nationwide. In the 1980's he became an independent insurance agent and joined Broyhill Agency in Northern Virginia. He eventually purchased and renamed the agency Broyhill and Chambers. He spent most of his career in Northern Virginia where he and his wife raised 3 sons. In 2007 Robin and his wife returned to his home state of Delaware. He is a graduate of Sanford School near Wilmington and The University of Delaware. Robin and his wife are very active in their church. He is an avid golfer and enjoys volunteering with the prison ministry.
What Robin likes about insurance:
"I've always been fascinated by the ability of people to collectively distribute risk. Insurance first started in the shipping trade to share the risk of lost ships. The same insurance principles exist today. Accidents happen. I find it rewarding to help people recover from an accident or loss with their finances secure."
Michael Chambers Heer
Vice President, Partner
Michael Chambers Heer manages the Washington DC office for CB Chambers and oversees operations and marketing for the agency. He focuses on personal lines, commercial lines, and life insurance. Commercial clients include tech, finance, non-profit, landlords, construction, restaurants, transportation, retail, health/wellness, and real estate. Michael is licensed in DC, MD, VA, DE, PA, NJ, GA, and IL.
Before his career in insurance, Michael worked for CoStar Group (CSGP) as an account executive selling and training clients on commercial real estate information and marketing software. He advised clients such as institutional real estate owners, developers, brokers, and property managers. Michael earned a B.S. in business management from Towson University where he served as president of Alpha Kappa Psi Professional Business Fraternity. He is a volunteer with Alpha Kappa Psi and has sung with the Congressional Chorus, Syracuse Pops Chorus, and Chesapeake Chorale. Michael and his wife have 3 sons.
What Michael likes about insurance:
“I enjoy helping clients understand insurance products that can be confusing. I frequently review insurance portfolios for new clients and find they had policies that left them unknowingly exposed to risks and sometimes missing necessary coverage. I find success when I can give my clients the proper coverage at a fair price that gives them peace of mind. Many times we can accomplish that while saving them money!”
Janette E. Knox
Jan Knox has been with CB Chambers Insurance for 20 years. She’s the vice president of their Delaware and Virginia locations. Before coming to CB Chambers, Jan worked in residential and commercial construction in Garden City, SC. She is licensed in DE and PA, a graduate of Horry Georgetown College in Conway, SC, and lives in Milford, Delaware with her Basset Hound.
What Jan likes about insurance:
“I love hearing our clients say how easy I made the process of purchasing insurance and that after speaking with me, they finally know how their policy works. In addition to providing the right coverage for their needs, it’s satisfying knowing I’m giving our clients superior customer service.”